T’s & C’s

GENERAL TERMS AND CONDITIONS

CREW FAMILY OFFICE LIMITED (“CREW FAMILY OFFICE”) TERMS AND CONDITIONS

By becoming a Member of Crew Family Office Limited (“Member”), you agree to abide by these Terms and Conditions, and when ordering anything from a partner of products or services (a “Partner”) you agree that these Terms and Conditions shall apply to your order.

  1. MEMBERSHIP RULES
1.1 All Membership applications are subject to verification by Crew Family Office. Crew Family Office will notify you in the event that your Membership application has been accepted.
1.2 You are obliged to provide correct details when you apply for Crew Family Office Membership and your failure to do so may invalidate your Membership and any subsequent transaction. Your responsibility to provide accurate information is a continuing obligation and you must notify Crew Family Office in the event that any information provided by you changes.
1.3 Your Membership is personal to you and is not to be used for the benefit of anyone other than yourself.
Crew Family Office reserves the right to accept commissions upon the supply of products or performance of services by any Partner.
  1. MEMBERSHIP FEES, CANCELLATIONS AND RENEWALS
2.1 Membership fees are communicated upon application and are available to review online.
2.2 Your Membership fee is non-refundable. However, Crew Family Office may at its sole discretion elect to refund your Membership fee in whole or in part depending on the circumstances relating to the cancellation of any Membership.
2.3 Crew Family Office reserves the absolute right to cancel or suspend your Membership (at its sole discretion) for any reason whatsoever. If Crew Family Office cancels your Membership, Crew Family Office may (at its sole discretion) refund the balance of the annual Membership fee on a time apportionment basis in respect of the unexpired period to which the annual Membership fee relates.
2.4 Membership fees are due at the time of joining online. Membership fees (where applicable) are payable annually in advance or monthly (by prior agreement) by direct debit or standing order. These costs will be made clear to you on your membership application form.
2.5 You authorise Paypal to deduct renewal Membership fees on our behalf by the original payment method on your Renewal Date. If Crew family office/ PAYPAL cannot take payment you will be contacted directly in order to renew your Membership.
2.6 Your Crew Family Office Membership will be active upon payment of your Membership fee and your creation of a username and password. If you do not wish to renew Membership you must notify us before your Renewal Date and cancel your recurring payment with PAYPAL.
REFUNDS2.7 Refunds will be given to members who cancel their membership within 7 days of joining under the following circumstances;You joined by mistake (CREWFO did something other than you expected)

You changed your mind.

If you notify us within 7 days of joining we will refund your membership fee.

After the 7 day cooling off period the Preferred membership fee is non-refundable

With all other levels of membership these are refundable in line with the terms below;

Upto 7 days: 100% refundable

7 days to 30 days: 75% refundable

30 days to 90 days: 50% refundable

90 days to 180 days: 25% refundable

180 days to 270 days: 10% refundable

Over 270 days: Non refundable

FAILURE TO PROVIDE SERVICE

If you feel at any time during your membership that we are not providing you with a good service, or that we are not responding to requests, or meeting your expectations please raise this with us in writing to info@crewfo.com

If we are unable to resolve the issues you have raised with us we will be happy to accept cancellation of your membership (in writing) on this basis and issue a refund for the remaining days of your membership year. Refunds of this type are provided solely at our discretion and will be reviewed on a case by case basis

 

 

  1. USING YOUR MEMBERSHIP
3.1 Your membership gives you access to our advice and support on an on-going basis for as long as you remain a member. Crew Family Office acts as an agent or “hub” for some of the  professional services provided by our official partners. Other services such as tax are provided in house.
3.2 Crew Family Office will provide access to the services described on the Site. All service providers we work with are individually regulated within their specific industry and as such it is their responsibility to provide the services agreed with you.
3.3 Crew Family Office reserves the right to withdraw any of these Services and/or to refuse to supply the Services requested.
3.4 If Crew Family Office is unable to deal with any request, we will inform you as soon as possible.
3.5 Partners are responsible for providing you with the services, products and benefits you select. Crew Family Office will make a direct introduction to each specific partner, allowing you to deal with them directly.
3.6 Partners may impose their own terms and conditions and you are required to comply with these.
3.7 When ordering a product or service or accessing a benefit you will enter into an agreement with the supplier providing that service. They will clearly inform you of the cost of the service provided and will not embark upon provision of these services until you have agreed with their terms and conditions and quoted prices.
3.8 You undertake that all details you provide to us for the purpose of booking, ordering or purchasing products or services are correct.
3.9 Unless otherwise agreed by the Partner, you shall not be entitled to cancel any services requested where, on your instructions, performance has already begun.
3.10 Telephone calls to Crew Family Office may be monitored or recorded for training and quality control purposes.
  1. LIABILITY
4.1 Crew Family Office warrants to you that we shall use all reasonable endeavours to provide the Services with reasonable care and skill and, as far as reasonably possible, in accordance with your request and instructions. As Crew Family Office, in many circumstances provides you with services supplied by a third party, then in these circumstances Crew Family Office is acting as your agent in sourcing the goods or services. Crew Family Office carries out a very strict testing/ checking system when selecting partners and ensures any introductions are made in accordance with your wishes and requirements. For the avoidance of doubt, Crew Family Office does not and will not provide any representations or recommendations in relation to any of the information and suggestions comprised within the Services. You are deemed to be responsible for, and shall use your own skill and judgement as to, the quality, value and suitability of such information and suggestions in relation to deciding whether to enter into any contract with any third party for the supply of services or sale of goods.
4.2 Your contract for the purchase of products or services is made with the relevant Partner only. Crew Family Office acts as an agent for the Partner and, unless expressly provided otherwise, all your rights and remedies are against the Partner. Nothing in these Terms and Conditions is designed to give any other person any rights or remedies under the Contracts (Rights of Third Parties) Act 1999.
4.3 Crew Family Office will not be responsible for products and services offered by Crew Family Office as agents for the Partners or for any aspect of the relationship between you and any particular Partner. Crew Family Office will however do everything it reasonably can to assist you in any dealings you have with the Partner.
4.4 You agree that any contract entered into by you with any of our Partners is an independent contract. Crew Family Office hereby disclaims any and all liability for any act or omission of any Partner or any loss incurred by you as a result of any act or omission of a Partner whether or not arranged through Crew Family Office.
4.5 Crew Family Office accepts no liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.
4.6 Save in respect of death and personal injury caused by the negligence of Crew Family Office or as expressly provided for in these Terms and Conditions, Crew Family Office shall not be liable for any loss, cost, expense or damage of any nature whatever (whether direct or indirect) resulting from the provision of the Services or your reliance upon the information and suggestions provided by Crew Family Office hereunder and the resulting supply of goods and services to you by any third party.
4.7 Crew Family Office shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by you which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any other fault of you.
4.8 Crew Family Office shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from requests you place for Crew Family Office non-Members.In addition, Crew Family Office non-Members shall have no cause of action directly, or indirectly via the Crew Family Office Member or other person(s), against Crew Family Office for any loss, damage, costs, expenses or other claims for compensation arising from requests placed for the benefit of the Crew Family Office non-Member by a Member.
4.9 Crew Family Office shall not be liable to you or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of Crew Family Office’s obligations in relation to the Services, if the delay or failure was due to any cause beyond Crew Family Office’s reasonable control.
4.10 Except in respect of death and personal injury and subject to the provisions of these Terms and Conditions, Crew Family Office’s maximum liability to you for breach of any of its obligations hereunder shall be limited to the value of the annual Membership fee and the charge for the Services to be provided.
4.11 Crew Family Office aims to ensure that viruses (or other programs having adverse effects) do not reside on the Site, but Crew Family Office accepts no responsibility in relation to this.
4.12 This section applies only to the extent permitted by law.

 

  1. APPLICABLE LAW AND JURISDICTION
5.1 These Terms and Conditions and your Membership with Crew Family Office are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.
5.2 The provisions of the Crew Family Office Privacy Promise set out on the Site shall apply at all times.

 

WEBSITE TERMS AND CONDITIONS

BACKGROUND:

This agreement is between you, the User of this Website and Crew Family Office, the owner(s) of this Website. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:

“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

“CrewFO” means Crew Family Office;“Service” means collectively any online facilities, tools, services or information that Crew Family Office makes available through the Website either now or in the future;

“Premises” Means our place of business.

“System” means any online communications infrastructure that Crew Family Office makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users” means any third party that accesses the Website and is not employed by Crew Family Office and acting in the course of their employment; and

“Website” means the website that you are currently using (crewfo.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. Intellectual Property
2.1 Subject to the exceptions in Clause 3 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Crew Family Office, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
2.2 Subject to Clause 4 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Crew Family Office.

3. Third Party Intellectual Property
3.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
3.2 Subject to Clause 4 or you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

4. Fair Use of Intellectual Property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

5. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Crew Family Office or that of our affiliates. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

6. Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the site http://www.crewfo.com without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Crew Family Office. To find out more please contact us by email at info@crewfo.com.

7. Use of Communications Facilities
7.1 When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:
7.1.1 You must not use obscene or vulgar language;
7.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
7.1.3 You must not submit Content that is intended to promote or incite violence;
7.1.4 It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
7.1.5 The means by which you identify yourself must not violate these terms of use or any applicable laws;
7.1.6 You must not impersonate other people, particularly employees and representatives of Crew Family Office or our affiliates; and
7.1.7 You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
7.2 You acknowledge that Crew Family Office reserves the right to monitor any and all communications made to us or using our System.
7.3 You acknowledge that Crew Family Office may retain copies of any and all communications made to us or using our System.
7.4 You acknowledge that any information you send to us through our System may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.
7.5 In order to use the enquiry form and any other communication facility that may be added in the future on this Website, you are required to submit certain personal details. By continuing to use this Website you represent and warrant that:
7.5.1 Any information you submit is accurate and truthful; and
7.5.2 You will keep this information accurate and up-to-date.

8. Privacy
8.1 Use of the Website is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the link above.

9. Disclaimers
9.1 Crew Family Office makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
9.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
9.3 No part of this Website is intended to constitute a contractual offer capable of acceptance. No goods and / or services are sold through this Website and product and / or service details are provided for information purposes only
9.4 Whilst every effort has been made to ensure that all graphical representations of products and / or descriptions of services available from Crew Family Office correspond to the actual products and / or services, Crew Family Office is not responsible for any variations from these descriptions.
9.5 Crew Family Office does not represent or warrant that such products and / or services will be available from us or our Premises. For this reason, please contact us prior to visiting if you wish to enquire as to the availability of any products and / or services. Any such enquiry does not give rise to any express or implied warranty that the products and / or services forming the subject matter of your enquiry will be available upon your arrival at our Premises.
9.6 All pricing information on the Website is correct at the time of going online. Crew Family Office reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated every year.
9.7 Whilst Crew Family Office uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

10. Availability of the Website and Modifications
10.1 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
10.2 Crew Family Office accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
10.3 Crew Family Office reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, the products and/or services available. These Terms and Conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

11. Limitation of Liability
11.1 To the maximum extent permitted by law, Crew Family Office accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.
11.2 Nothing in these terms and conditions excludes or restricts Crew Family Office’s liability for death or personal injury resulting from any negligence or fraud on the part of Crew Family Office.
11.3 Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

12. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

13. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

14. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Crew Family Office.

15. Communications
15.1 All notices / communications shall be sent to us by email to Crew Family Office. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
15.2 Crew Family Office may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from us..

16. Law and Jurisdiction
These terms and conditions and the relationship between you and Crew Family Office shall be governed by and construed in accordance with the Law of England and Wales and Crew Family Office and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.